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Job Interview Tips : Claims Adjuster, Appraiser, and Investigator Common and Specific Job Questions and Answers

November 20, 2008 By: admin Category: Interview Tips, Job Interview

This is the Claims Adjuster, Appraiser, and Investigator Common and Specific Job Interview Questions and Answers Tips that you may use this sample as the guidelines when you want to have a job interview. The first part of the interview questions below is the common interview questions, the second part will be the specific interview questions and the last part will be the descriptions of the job that you might use to answer the specific interview questions. Good luck


1. Common Interview questions ( The questions always asked in the job interview)

Why did you apply for this position?
Tip: How do you think that you might fit into this company

Would you tell us what attracts you to a career with us? How do you see your studies, skills, experience and personal qualities contributing to the work of the organisation? Tip: How do you think that you might fit into this company

Describe a time when you had to deal with conflicting demands. How did you deal with this situation and what was the outcome?
Tip: -

Can you describe a time where you have been required to perform as part of a team? What was the situation? What part did you play in the team and what was the outcome of the exercise?
Tip: -

How do you establish a working relationship with new people?
Tip: Team skills

Where do you expect to be in 5 years time? What will you do if you are not successful in gaining this position?
Tip: Demonstrate to the interviewer that you have thought about what it is you want from work and what you hope to achieve. Let them know you are flexible however, and willing to explore new opportunities.

What particular skills and qualities do you bring to the workforce? What other skills would you like to develop in the future?
Tip: Strengths and weaknesses

Tell me about a challenging situation you have faced. What was the situation and how did you cope with it?
Tip: -

Is there an achievement of which you are particularly proud? What is it? Why is it significant?
Tip: -

2. Specific interview Questions mostly asked

* What do you know about Claims Adjuster, Appraiser, and Investigator ?
* What is the main duty of this job? Explain in details?
* What do you feel is the potential for Claims Adjuster, Appraiser, and Investigator ?
* What computer programs are you familiar with, specifically related to Claims Adjuster, Appraiser, and Investigator ?
* Do you have the experience in Claims Adjuster, Appraiser, and Investigator? If so Can you describe previous experience you have had in Claims Adjuster, Appraiser, and Investigator

Note: The questions above may be not 100 % similar to the questions you are going to have. Thus, you have to be well informed with this job by reading the job description below.

3. Jobs and Career description ( You may use the job description below to prepare answering the specific questions and recognize more about the job)

The training and entry requirement specified by employers for claims adjusters, examiners, appraisers, and investigators vary significantly. Many of these occupations do not coincide with a specific college degree. However, most companies still prefer to hire college graduates. Although no specific major is required or even recommended, there are a variety of courses which can become assets to those interested in working in this particular field. For example, a background in business or accounting might be helpful to a claims adjuster specializing in claims of financial loss due to equipment breakdowns, damage to merchandise or strike; while an adjuster focusing on industrial claims such as those involving damage from fires or other accidents may find a background in architecture or engineering to be useful. Specialized expertise acquired through professional training given on the job may also be used to adjust claims. And for some, a legal background can be beneficial when handling claims dealing with product liability or workers’ compensation. For examiners working on medical and life insurance claims a background in medicine may prove useful.

Effective communication is a vital skill that all claims adjuster and examiners must possess. Because they often work closely with claimants, witnesses, and other insurance professionals clear exchange of ideas and mutual understanding is crucial. A knowledge and familiarity of computer applications is also tremendously important. Other requirements may include a valid drivers license and good driving record, and perhaps a written exam testing an applicants analytical, mathematical, and communicative skills.

Claims adjusters, examiners, appraisers, and investigators should become licensed. Requirements for licensing vary from State to State. Some states have very few requirements, while others require the completion of a pre-licensing education course or a satisfactory score on a licensing exam. In some cases completion of the requirements needed to earn a voluntary professional designation may be substituted for the exam. In some States, claims adjusters employed by licensed insurance companies can work under the company license and do not need to become licensed themselves. Separate or additional requirements may apply for public adjusters. For example, some States require public adjusters to file a surety bond.

Because Federal and State laws are continually being added and revised, continuing career education classes in claims is very important for claims adjusters, examiners, appraisers, and investigators. Updated knowledge will help assure effectiveness in handling claims and in presenting court cases. Continually education is also important for examiners working on health and life insurance claims as they must be familiar with new medical procedures and prescription drugs. Of the states that require licensing a great many also require that a certain number of continuing education credits be earned each year in order to renew the license. These credits are obtainable through a number of sources. Many are offered through insurance companies by way of seminars or special training. Others are available through correspondence or by writing journal articles for claims publications, and by giving lectures or presentations. In addition, many adjusters and examiners choose to earn professional certifications and designations for independent recognition of their professional expertise. The requirements for these designations vary, but many can necessitate at least 5 to 10 years’ experience in the claims field as well as the passing examinations and continued earning of a certain number of CE credits each year to retain the designation.

Persons with experience as an estimator or manager of an auto-body repair shop will be especially qualified for jobs as an auto damage appraiser. Insurance companies as well as independent adjusting firms prefer to hire persons with such experience because an appraiser must know how to repair vehicles in order to identify and estimate damages. Technical skills are also vital to this position. In most cases auto damage appraisers do not require a college education, however formal training is always a plus. Some candidates may choose to attend a vocational colleges offering a 2-year program in auto-body repair and how to estimate and repair damaged vehicles. In some states auto damage appraisers may also be required to meet licensing standards. Certification may also be required or preferred. Familiarity and understanding of basic computer skills is also important. As with adjusters and examiners, continuing education is valuable because of the continual introduction of new car models and repair techniques.

Because of the experience they carry with them, a large majority of insurance companies prefer to hire former private investigators or law enforcement of officers as insurance investigators. Experienced claims adjusters or examiners may also qualify to become investigators. Persistence, ingenuity, and assertiveness are all qualities sought after by employers. It is important that investigators not be afraid of confrontation. They must also be able to communicate well, and be able to think on their feet. Often acquired in previous law enforcement careers, good interviewing and interrogation skills are also valuable. State requirements necessary for licensing vary by the individual State.

In the beginning, claims adjusters, appraisers, examiners, and investigators work on small claims assignments under the direct supervision of an experienced worker. Overtime new employees become confident in their duties. They continue to learn more about claims investigation and settlements, and are eventually assigned to larger, more complex claims. Claims adjusters, appraisers, examiners, and investigators who begin their career as trainees are promoted as they progress in their coursework and demonstrate competence in handling various assignments. Employees who exhibit proficiency in claims work or administrative skills may find themselves being promoted to more responsible managerial or administrative jobs. Claims investigators may also rise to supervisor or manager positions within the investigations department. After achieving a certain level of expertise, many such workers go on to start their own independent adjusting or auto damage appraising firms.

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